At USANA, customer service isn’t just part of the business, it’s part of a lifestyle, and that means a level of personalization above most companies.
USANA’s Customer Service Department is larger than you might think. It encompasses six different areas — Distributor Services, Order Express, Data Processing, Email, Will-Call, and Reception — in eight different languages.
And though their job descriptions may be different, the focus of each area is you and your health and nutrition.
Welcome to USANA
Are you new to USANA? Since October 2010, customer service has attempted to contact every new Associate via a phone call welcoming them to the family. Each call also extends an offer to answer any questions that come with starting a new USANA business.
Your time is valuable. By providing the best “can-do” customer service with every customer interaction, USANA is working to ensure each customer only needs to call once. That includes listening and following through on each call, and taking ownership of all issues.
Since 2009, you may have noticed a slight, but important addition to your customer service experience.
USANA has learned that the little touches are what make all the difference, and that’s why customer service has been sending handwritten cards, personalized emails, and outbound phone calls that go beyond what’s characterized as a normal customer interaction.
Whether it’s congratulations on a rank advancement, wishes for a happy birthday, or messages of care and concern, customers are being thought of far beyond their purchases.
A Taste of Home
At USANA, our home is your home. Operations, Customer Service, and Network Development are happy to conduct tours of our facilities for all visitors that request, with different involvement levels of tours. All of our different departments are happy to have visitors and we look forward to meeting the people that make USANA great.
USANA is a worldwide family and it’s important that we all feel connected. Regular conference calls and meetings are held with international offices to ensure consistent communication with employees and customers.
International Convention is like the world’s largest family reunion. For months, employees from all areas of the company work to ensure you have the best experience possible. And the week of convention, we step it up a notch. From one-on-one training to friendly smiles and helpful information, our goal is for you to have an amazing experience.
And just wait to see what we have in store for our 20th Anniversary! You won’t want to miss it.
USANA’s Customer Service Department is one of the best — it just won a Bronze Stevie Award for the best Front-Line Customer Service Team of the Year! — but that doesn’t mean it’s resting on it’s laurels. The team is constantly looking to the future and for better ways to serve you.
Among some of the initiatives in the works:
- Increased communications, for example: APO Autoship notifications will soon be sent on Thursdays before the Autoship processes, to alert you of your current order.
- At the beginning of May, Order Express and Distributor Services English calls will be combined so the customer needs only to call one number for complete service
Is there something we can help you with? Contact USANA’s customer service in the U.S. and Canada toll-free at 888-950-9595 or direct at 801-954-7200 or by email: [email protected]
Read more in the “Getting Personal” series.